Frequently Asked Questions
Everything you need to know about shopping with Mobie
What is the standard shipping time for my order?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international deliveries can take up to 10-14 business days depending on your location.
Do Mobie products come with a warranty?
Yes, all electronic devices purchased from Mobie come with a standard 12-month manufacturer warranty covering technical defects and hardware malfunctions.
What is your return policy for electronics?
We offer a 30-day return policy. Items must be returned in their original packaging with all accessories and seals intact to be eligible for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my package after it has been shipped?
Once your order is dispatched, you will receive an email containing a unique tracking number and a link to our carrier's tracking portal.
Are the devices sold on Mobie unlocked for all carriers?
Yes, all smartphones and cellular tablets sold on our platform are factory unlocked and compatible with GSM and CDMA networks worldwide.